However, even getting those 50 euro's back will not give me back my time wasted with useless e-mailing with people who have no clue how to help customers. I had to resort to calling the bank so they can try to revoke the payments.hope to get something back. Clearly they need to train their CS personnel better, it seems like they are completely overwhelmed. No sign of empathy, understanding or solutions. I literally needed hours for the process of sending these emails. This really makes me so annoyed with the company, even though I love their products. Shocked with the stupidity of the customer service. When I asked to create a manual check-out link (which they proposed to me as a solution, so I could at least pay a third time to get a license key), they did not even send it because they did not read my email properly. Talked with CS for 13 e-mails back and forth, they did NOT offer any solution. Oh my god.I paid twice for a product (Affinity Publisher) and did not receive it. Given this experience, I’m not giving a cent more to them and returning to Adobe.
Already I have to grapple with still needing to work with and share files in Adobe formats. Serif fails to grasp that there is a huge shortcoming with their software: it’s not the industry standard. So I'm still looking at $95.96 for continued support. This is off the discounted price, not the original price, so it's just a further reduction of $24. I wrote them and was given instead a 20% off coupon.
On social media people were saying that people who bought within 90 days were getting a free upgrade. This big discount only rewards newcomers, somehow I'm punished for being early 2 months. Now they want $119.96 to upgrade after what they call a "big" discount. I paid a total of SGD147.42, not even managing to use both of the coupons they sent me after my trial finished. Meaning if Apple breaks it with an OS update I'm left with nothing. I came from Adobe Cloud on their promise of pay only once, but in less than 2 months of barely using it, the software I bough will never be updated again. I just purchased Photo and Designer in September, and without warning, in early November they released a version 2.
0 kommentar(er)
